Hospitalized patients’ satisfaction with nursing attention

Abstract

Introduction: The satisfaction in nursing care is understood as the result of the interaction between the perceptions and expectations of the patient constituted by the experiences, attitudes and beliefs. Objective: To compare the degree of patient satisfaction with nursing care according to gender and its association with sociodemographic data. Methods: A comparative, correlational, prospective and cross. Sample (n = 286) simple random daily census taken to hospital, included adult patients, warning in three areas and that wish to participate voluntarily in the study. SERVQUAL questionnaire was used a Likert scale, giving a minimum value of 1 and a maximum of 7. To determine the degree of satisfaction score was used: 1-66 = all Satisfied, 67-88 = Mostly dissatisfied, satisfied 89-110 = Regularly, 111-132 = 133-154 = Partly satisfied and completely satisfied. Data analyzed using SPSS v17 as frequencies, percentages, mean, Pearson test, Spearman, and Student t ANOVA was considered statistically significant p <0.05. Results: 54.5% were male and the mean age was 49.9 ± 17 years. 57% reported being completely satisfied and 20.6% partially satisfacho with nursing care, is more associated with the reliability (r = 0.941, p = 0.000). Men are happier than women (t = -1.04, df = 284, p = 0.295), and patients with higher education are more satisfied. (F = 0.580, df = 284, p = 0.629). Conclusions: Most patients are satisfactory regardless of gender, age or academic level, however, is required to maintain a quality care and warmth.